John's Adventures Forum » Support (John's Background Switcher)
Can't connect to SmugMug
(12 posts) (2 voices)-
For the last few days I've been getting an error trying to connect to SmugMug. It says "The underlying connection was closed. Could not establish a trust relationship for the SSL/TLS secure channel".
This happens on my work computer. I'm behind a firewall, but when I test the proxy connection through JBS, it is successful.
Any ideas?
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Sounds to me like something in your firewall is getting between JBS and Smugmug's https web connection when it tries to log in. It may be that your network people are logging all traffic including encrypted traffic, so when JBS sees this it realises the traffic's been interfered with and that's why it's complaining. Try browsing to an https site through Internet Explorer and see what happens.
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I can make secure connections through my browsers with no problems.
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Hmmm. Have you checked that the proxy / web connection settings match those in your browser with those in JBS? Unfortunately there's not much else I can really suggest as there's no easy way to figure out what's causing the https connection to be untrustworthy. The code JBS uses is just standard Microsoft code so isn't doing anything clever, the error is at a lower level.
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I'd originally set the JBS setting to auto-detect my proxy settings, but when I experienced problems I set the proxy setting manually to match those that I use in Firefox. In either scenario, when I clicked the "Test" button, it showed as successful.
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Ah yes, the trouble is the test button doesn't test https connections, it just tests normal http connections. If you've got a Google account, go to the Picasa section of the Authorise dialog, put in your credentials and click the test button (the one with the tick next to it). That goes over https so if you get the same error then it's a general problem, if not it's just one with your connection to smugmug.
If I run a proxy like Fiddler2 and tell it to decrypt https traffic then I'll get the same trust error you're getting so my assumption is that something's getting in the way doing the same.
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OK, I tested my credentials by entering my Google login as you suggested, and that test was successful as well.
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Interesting. Ok, in your browser, what happens when you go here in IE and Firefox?
https://api.smugmug.com/services/api/rest/1.2.1/
You should just get a blank page, but with a bit of luck you might get an error about the certificate...
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Firefox 3.5:
XML Parsing Error: no element found
Location: https://api.smugmug.com/services/api/rest/1.2.1/
Line Number 1, Column 1:IE8:
There is a problem with this website's security certificate. -
Ok, since JBS uses pretty much the same connection as IE does, the security certificate error you're seeing in IE is exactly the same problem JBS is encountering. If you can figure out why the certificate's being rejected then that'll solve JBS's problems! They do have a valid SSL certificate I see so it's not a problem at Smugmug's end I believe.
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OK, well thanks for you help. I'm afraid I'm unable to do much else on my end at this point.
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It may be possible to add the certificate to your trusted list, depending on how locked-down your machine is.
dberthia
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